Shipping Policy

Order Processing & Delivery

Orders are typically processed and shipped within 5 business days after they are placed. Processing takes place Monday through Friday, excluding weekends and public holidays. Orders placed on non-business days begin processing on the next business day.

Processing time is separate from shipping transit time. Delivery estimates depend on your destination, local carrier services, and customs processing, where applicable.

Delivery times are estimates and may be affected by customs inspections, severe weather, public holidays, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment at www.17track.net.

Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, your selected shipping method, and any applicable promotional offers. The final shipping cost is displayed before you complete your purchase.

Unless otherwise stated, any customs duties, taxes, or import fees imposed by your country or region are your responsibility.

Shipping Destinations

We currently offer worldwide shipping, subject to carrier availability and logistics restrictions.

If we cannot ship to your location, our Customer Support team will contact you to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact our Customer Support team.

You may also use the customer service email address or telephone number provided in your order confirmation email.

Changing Your Shipping Address

If you need to change your shipping address, contact our Customer Support team as soon as possible with your order number and the corrected address.

Once an order has entered processing or has been shipped, we cannot modify its shipping address. Sending a request does not confirm that a change has been made; please wait for confirmation from our Customer Support team.

Shipping to an Alternate Address

You may ship your order to an address different from your billing address. Enter your preferred delivery address at checkout and check that all details are accurate before completing your purchase.

Fulfillment & Shipping Methods

Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners. The carrier used for your order depends on the destination and available shipping services.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, contact our Customer Support team with your order number and tracking details.

We will work with the carrier to investigate the shipment, help locate your package, and provide updates as information becomes available. Although carrier transit times cannot be guaranteed, we will make reasonable efforts to assist you in resolving the issue.

Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information at checkout. Incorrect or incomplete details may result in delays, failed deliveries, or additional shipping charges, for which we are not responsible.

If you notice an error, contact us immediately. We will try to correct it before your order enters processing or is shipped, subject to the address change deadline above.