FAQ

Shopping

How do I place an order?

Browse our products, add your chosen items to your cart, and follow the checkout instructions. Once your order is successfully placed, you will receive an order confirmation email.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Requests are accepted before 11:00 PM PDT (UTC−7) on the same day the order is placed, provided it has not entered processing or been shipped.

Once an order enters processing or has shipped, it can no longer be modified or cancelled.

I did not receive my confirmation email. What should I do?

Check your spam, junk, and promotions folders first. If you still cannot find the email, contact our Customer Support team for assistance.

Payment

Which payment methods are available?

Available payment methods are displayed at checkout. Options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and locally supported payment methods.

Can I use a promotional or discount code?

Yes. Enter your valid discount code at checkout before completing payment. The discount will be applied if the code meets the promotion requirements.

Shipping

When will my order arrive?

Orders are generally processed within 5 business days. Estimated delivery is 10–20 business days after shipment. Processing time is separate from delivery time.

Actual delivery times may vary depending on your location, customs procedures, and carrier operations.

How do I track my package?

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

What happens if my package is delayed?

Delays may occur due to severe weather, customs inspections, transportation issues, or high shipping volumes. If your package appears delayed, contact us so we can help investigate the shipment.

Returns

Can I return my order?

Yes. You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and returned in its original packaging.

Please contact our Customer Support team for return authorization before sending any item back.

What if I receive the wrong or damaged product?

Contact us with your order number and clear photos of the item. We will review the issue as quickly as possible and arrange an appropriate solution.

How long does the refund process take?

Once your return has been received and inspected, approved refunds are typically processed within 5–15 business days. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Customer Support

How can I contact your support team?

Our Customer Support team can help with your questions and order inquiries.

You can also find customer service contact information in your order confirmation email.

Is my personal information protected?

We respect your privacy and take reasonable measures to protect your personal information. For details about how we collect, use, share, and protect your information, please review our Privacy Policy.